Your questions answered
Lead Engagement and Follow-Up
What happens if a lead blocks us on WhatsApp?
If a lead blocks us, we stop further messaging. While it lowers our phone number’s quality rating, we continuously optimize outreach strategies to reduce such risks.
How does SBL handle retargeting campaigns?
SBL provides precise timing and engagement insights to re-engage leads effectively. Our model stores past chat contexts, ensuring personalized and seamless follow-ups that feel human-like rather than spammy.
Campaign Design and Management
How does SBL manage multiple courses or diverse audiences?
Our platform supports dynamic campaign creation tailored to different products and audience segments, ensuring every message is relevant and impactful.
Will campaigns for different products conflict with each other?
No, SBL prevents conflicting campaigns by ensuring a single campaign runs per lead. You’ll need to end one campaign before starting another for the same user, maintaining clarity and effectiveness.
Multilingual and Regional Support
Can SBL handle regional languages like Hindi or Gujarati?
Yes, SBL supports multilingual interactions and adapts automatically to your lead’s preferred language.
Will responses default to English or the user’s language?
Responses are crafted in the user’s preferred language for smooth and personalized communication.
Scalability and Operational Efficiency
Do I need multiple phone numbers for outreach?
No, SBL handles all outreach efficiently from a single number, ensuring scalability while maintaining a high-quality rating.
Can SBL manage 300+ leads per month?
Absolutely! SBL can handle up to 100,000 leads weekly without compromising personalization or quality.
Compliance and Ethical Concerns
Can WhatsApp block my account for using SBL?
SBL operates under official Meta BSPs and follows WhatsApp guidelines to ensure compliance through personalized, value-driven outreach.
How does SBL ensure outreach doesn’t feel like spam?
Our AI combines automation with personalization to create engaging, meaningful interactions that resonate with your audience.
ROI and Cost Justification
What are the costs associated with WhatsApp conversations?
WhatsApp costs are included in SBL’s centralized pricing, offering you simplicity without separate channel-specific charges.
Does every follow-up count as a new conversation?
No, follow-ups within an active conversation window do not count as new conversations.
Real-Time and Practical Implementation
How does SBL integrate with my website or inbound traffic?
SBL seamlessly integrates with your workflows, capturing inbound leads and syncing them into campaigns in real-time. You can also use the “Divert Non-Campaign Chats” feature to handle inbound requests effectively.
Analytics and Insights
How can I identify blocked or uninterested leads?
SBL provides detailed engagement metrics, allowing you to track lead activity and refine your outreach strategies.
How can analytics improve my campaigns?
SBL insights help optimize messaging, timing, and segmentation. The “Run Based on Analytics” feature uses past campaign data to enhance future efforts.
Adoption and Onboarding
How much time does it take to train SBL on my products?
Training SBL is quick and efficient. Once you upload your data to the Second Brain Manager, the model updates within minutes.
How quickly can I test SBL and see results?
You can test through Campaign Simulation or launch a pilot campaign. Results typically start showing within hours.
Use Case-Specific Concerns
What if a lead isn’t interested in my initial message?
SBL allows follow-ups, which have shown a 60% improvement in responses.
What if a lead isn’t interested in my pitch?
If a lead isn’t interested, SBL avoids spamming but maintains a positive relationship for future opportunities.
Can SBL handle complex lead objections?
Yes, SBL is trained for nuanced conversations and can respond intelligently to detailed queries.
Integration with Existing Systems
Can SBL integrate with my CRM in real time?
Real-time CRM integration is coming soon.
How can I upload new leads for the same campaign / extend a same campaign?
You can upload new leads to the same user tag used before for the campaign. And then use the “Rerun for Non-Covered Users” feature to run on all new leads to the existing campaign seamlessly.
Data Privacy and Security
How does SBL handle sensitive data?
All data is stored on secure servers with end-to-end encryption, ensuring complete privacy.
Can SBL work without sharing sensitive data externally?
Yes, localized processing ensures compliance with strict data policies.
Lead Qualification and Prioritization
How accurate is SBL’s lead qualification process?
Our advanced AI scoring prioritizes warm leads while ensuring no valuable prospects are overlooked.
What if an important lead is misqualified?
SBL includes a feedback loop and manual override options, letting you refine accuracy and intervene when necessary.
Campaign Performance Tracking
How do I track campaign success?
SBL provides detailed performance reports, including engagement rates, conversions, and actionable insights.
Are the analytics detailed enough for my use case?
Yes, SBL offers in-depth, customizable analytics tailored to your business needs.
AI Conversations and Human-Like Interaction
How human-like are the AI-driven conversations?
SBL’s AI mimics natural, conversational tones for authentic and engaging interactions.
Can the AI respond to detailed objections like pricing or competitor comparisons?
Yes, SBL handles complex objections with context-aware responses. Feed it minimal information, and it intelligently crafts suitable replies.